ORDERS

The Tiny Tassel carefully prepares and packs each order from our workshop in Charleston, South Carolina. Orders ship Monday through Friday.

Due to the handmade nature of our products, orders are currently processed within 7-14 business days. NOTE: USPS is currently experiencing delays.

If you have not received your order within 7 business days of shipment, please contact your local USPS. If the package still does not arrive please email orders@thetinytassel.com and we will help to resolve the issue and replace the package as needed. If the original package is delivered at a later date & you have already received a replacement, please return the original shipment to the following address:

The Tiny Tassel

Post Office Box 20203

Charleston, SC 29413

For inquiries regarding the status of your order and/or product availability please email orders@thetinytassel.com.

EXCHANGE POLICY

All handmade tassel styles + garments are final sale.

Styles from our Curated Collection may be exchanged. When shipping an order back, merchandise must arrive in the original condition as when it was received. Used/worn merchandise cannot be exchanged.

Once your returned items are received, a store credit will be issued. Shipping charges cannot be refunded and we reserve the right to reject any exchange that does not comply with the above conditions. In order to be considered for an exchange you must complete the form below. For any orders received that do not correspond with a current exchange request, orders will be reviewed and incur 25% restocking fee that will be subtracted from store credit issued. 

How to Complete Your Exchange

Exchanges are accepted within 7 days of delivery date. Items you are returning must be mailed back to us within 14 days of delivery date & must be returned unused and in their original packaging. To return an item, follow the directions below:

1. Fill out the form below with your name, email, request, and please be sure to upload an image if there is an issue with your order. 
2. If the return is a result of error on our end, we will provide a shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid USPS shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a USPS drop-off location. Any other return labels will not be provided by The Tiny Tassel.
3. You must ensure that the item is adequately packaged and arrives in an acceptable condition. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund or exchange.

Report of damaged orders MUST be received within 7 days of delivery date.  Anything received later than that will not be eligible for an exchange or refund.

If you have any further questions, please email orders@thetinytassel.com.

Processing a Return/Exchange

A store credit will be issued once we have received your returned items. Any items that are lost or damaged in transit when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.  

Upon approval, please send all exchanges to the following address using a trackable shipping method:

The Tiny Tassel Returns
POB 20203
Charleston, South Carolina 29413

DOMESTIC SHIPPING

We currently ship all domestic orders via USPS First-Class & USPS Priority mail. Orders are expected to arrive in 5-7 business days. If your order is time sensitive, please include a note at check out. We do not offer overnight shipping.

INTERNATIONAL SHIPPING

Please be advised that international orders have extended delivery times and may require additional tax/duty fees. We do not provide exchange labels for international returns.

PRODUCT CARE

Each handmade piece from The Tiny Tassel requires delicate handling.

Jewelry

All earrings are nickel free. Please let any lotions, cosmetics and perfumes dry prior to putting on your jewelry.

Garments

Machine wash cold, tumble dry low or hang to dry.

The Tiny Tassel is not responsible for the maintenance or improper care of your jewelry, garments or accessories.

GIFT CARDS

The Tiny Tassel Gift Cards are Subject to The Following Terms and Conditions:

• Gift cards can be ordered in a fixed dollar amount.
• Gift cards are delivered via email.
• Gift cards cannot be purchased using another gift card.
• No sales tax is charged when purchasing a gift card.
• Gift cards expire 1-year from purchase date.
• We cannot replace lost or stolen gift cards.