The Tiny Tassel carefully prepares and packs each order from our workshop in Charleston, South Carolina. Orders ship Monday through Friday.
Due to the handmade nature of our products, orders are currently processed within 7-14 business days. NOTE: USPS is currently experiencing delays.
If you have not received your order within 7 business days of shipment, please contact your local USPS. If the package still does not arrive please email firstname.lastname@example.org and we will help to resolve the issue and replace the package as needed. If the original package is delivered at a later date & you have already received a replacement, please return the original shipment to the following address:
The Tiny Tassel
Post Office Box 20203
Charleston, SC 29413
For inquiries regarding the status of your order and/or product availability please email email@example.com.
All handmade tassel styles + garments are final sale.
Styles from our Curated Collection may be exchanged. When shipping an order back, merchandise must arrive in the original condition as when it was received. Used/worn merchandise cannot be exchanged.
Once your returned items are received, a store credit will be issued. Shipping charges cannot be refunded and we reserve the right to reject any exchange that does not comply with the above conditions. In order to be considered for an exchange you must complete the form below. For any orders received that do not correspond with a current exchange request, orders will be reviewed and incur 25% restocking fee that will be subtracted from store credit issued.
How to Complete Your Exchange
Exchanges are accepted within 7 days of delivery date. Items you are returning must be mailed back to us within 14 days of delivery date & must be returned unused and in their original packaging. To return an item, follow the directions below:
Report of damaged orders MUST be received within 7 days of delivery date. Anything received later than that will not be eligible for an exchange or refund.
If you have any further questions, please email firstname.lastname@example.org.
Processing a Return/Exchange
A store credit will be issued once we have received your returned items. Any items that are lost or damaged in transit when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.
Upon approval, please send all exchanges to the following address using a trackable shipping method:
The Tiny Tassel Returns
We currently ship all domestic orders via USPS First-Class & USPS Priority mail. Orders are expected to arrive in 5-7 business days. If your order is time sensitive, please include a note at check out. We do not offer overnight shipping.
Please be advised that international orders have extended delivery times and may require additional tax/duty fees. We do not provide exchange labels for international returns.
Each handmade piece from The Tiny Tassel requires delicate handling.
All earrings are nickel free. Please let any lotions, cosmetics and perfumes dry prior to putting on your jewelry.
Machine wash cold, tumble dry low or hang to dry.
The Tiny Tassel is not responsible for the maintenance or improper care of your jewelry, garments or accessories.
The Tiny Tassel Gift Cards are Subject to The Following Terms and Conditions: