ORDERS

The Tiny Tassel carefully prepares and packs each order from our workshop in Charleston, South Carolina. Orders ship Monday through Friday. 

Due to the handmade nature of our products, orders are currently processed within 3-5 business days and cannot be cancelled once the order is placed. 

If you have not received your order within 7 business days of shipment, please contact your local USPS. If the package still does not arrive please email orders@thetinytassel.com and we will help to resolve the issue as needed. 

For inquiries regarding the status of your order and/or product availability please email orders@thetinytassel.com.

EXCHANGE POLICY

We accept exchanges for orders placed online and in-store within 7 days of the original purchase. A store credit or exchange will be issued electronically or in store. Please follow the instructions below to submit an exchange request. Our customer service team will review your request and follow up with an email from orders@thetinytassel.com to help you find the best solution. Please remember to be kind when reaching out to our customer service team, we are humans & our policies help us continue to operate & grow a more sustainable small business. 

 

How to Complete Your Exchange

Exchanges requests must be submitted within 7 days of delivery date. Items you choose to return for an exchange or store credit must be mailed back to us within 7 days & must be returned unused, unworn, and in it's original packaging. 

To return an item, follow the directions below:

  1. Fill out the form below with your name, email, request, and please be sure to upload an image if there is an issue with your order. 
  2. If the return is a result of error on our end, we will provide a shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid USPS shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a USPS drop-off location. Any other return labels will not be provided by The Tiny Tassel.
  3. You must ensure that the item is adequately packaged and arrives in an acceptable condition. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund or exchange.

Report of damaged orders MUST be received within 7 days of delivery date.  Anything received later than that will not be eligible for an exchange or refund.

If you have any further questions, please email orders@thetinytassel.com.

Processing a Return/Exchange

A store credit will be issued once we have received your returned item(s). Any items that are lost or damaged in transit when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.  

Upon approval, please send all exchanges to the following address using a trackable shipping method:

The Tiny Tassel Returns
46 Spring Street Unit B 
Charleston, South Carolina 29403

DOMESTIC SHIPPING

We currently ship all domestic orders via USPS First-Class & USPS Priority mail. Orders are expected to arrive in 3-5 business days. If your order is time sensitive, please include a note at check out. We do not offer overnight shipping.

 

INTERNATIONAL SHIPPING

Please be advised that international orders have extended delivery times and may require additional tax/duty fees. We do not provide exchange labels for international returns.

Our international shipping currently includes: Australia, Belgium, Canada, Greece, Germany, Ireland, New Zealand, Portugal, and the United Kingdom. 

LOCAL PICK-UP

Orders purchased for local pick will receive an email when your item is ready. Items can be picked up during store hours only. Monday through Saturday from 11:00 a.m. - 5:00 p.m. Please show your emailed order confirmation when picking up your order. 

FINAL SALE ITEMS

All sale, seasonal, and Earring Club purchases are final sale. These items do not qualify for returns, refunds, or exchanges unless defective. If defective, please submit an exchange request. 

PRODUCT CARE

Each handmade piece from The Tiny Tassel requires delicate handling.

Jewelry

All earrings are nickel free & hypoallergenic. Please let any lotions, cosmetics and perfumes dry prior to wearing your jewelry.

Garments

Machine wash cold, tumble dry low or hang to dry.

The Tiny Tassel is not responsible for the maintenance or improper care of your jewelry, garments or accessories.

GIFT CARDS

The Tiny Tassel Gift Cards are Subject to The Following Terms and Conditions:

  • Gift cards can be ordered in a fixed dollar amount.
  • Gift cards are delivered via email.
  • Gift cards cannot be purchased using another gift card.
  • No sales tax is charged when purchasing a gift card.
  • Gift cards expire 1-year from purchase date.
  • We cannot replace lost or stolen gift cards.
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